Operations

7 Min Read

What happens when your program coordinator is unavailable, your systems go down, or nobody else can access an important account? Learn how to create a practical business continuity plan that keeps essential work running, even with a small team.

6 Min Read

What's the difference between donor cultivation, stewardship, and retention? Learn how acquisition, solicitation, and reactivation fit into nonprofit fundraising.

7 Min Read

Your nonprofit has its 501(c)(3) letter, a working donation page, and a fundraising campaign ready to go. But does your state require another registration? Here's what nonprofits need to know about exemptions, online donations, fundraising events, and permits before asking for contributions.

7 Min Read

Your nonprofit has an EIN, a pending 501(c)(3) application, and donors ready to contribute. But can they deduct their donations? And what happens if your organization isn't listed in Publication 78? Here's what to know before you start fundraising.

6 Min Read

Someone donates in memory of a loved one, and the family asks who contributed and how much. What can your nonprofit share? Learn how to record tribute gifts, acknowledge donors, notify families, and handle donor privacy.

7 Min Read

Your nonprofit's donor report says 37 supporters haven't given this year. Have they stopped supporting you, or are they simply following their usual giving schedule? Learn what LYBUNT and SYBUNT mean and how to use these reports without making the wrong assumptions.

10 Min Read

Your donor list includes first-time supporters, regular contributors, and people who haven't given in years. Here's how small nonprofits can organize those relationships into useful groups and communicate more thoughtfully, even with a spreadsheet.

11 Min Read

A CRM or donor management software? Both promise to organize your nonprofit's records, but do you actually need both? Here's how they compare, what to look for, and how to avoid paying for features your team won't use.

9 Min Read

A donor gives $50 to support your program. Months later, they've heard plenty about your next fundraising campaign but very little about the work they already helped fund. How can small nonprofits do a better job of keeping donors informed, appreciated, and connected to the work?

7 Min Read

Your domain, website hosting, and DNS work together, but they are not the same thing. Knowing who controls each one can save you from lost access, broken email, failed migrations, and some very unpleasant conversations with former developers.

7 Min Read

Giving everyone admin access feels convenient when a team is small. Over time, it becomes difficult to know who owns each system, who can change what, and whether former staff still have access.

5 Min Read

A RACI chart helps teams clarify who does the work, who approves it, who needs input, and who simply needs an update. Here is how RACI works and whether a small team actually needs one.